Telecenter Operations and Marketing Plan

 

5
Revenue Stream

Across the board, the complex question of pricing for Telecenter services arises? What can be charged for the various services? What does the market support as a price overall? What can we charge in our area for Telecenter services?

In Telecenters surveyed there were differing pricing structures at each center, with differing prices. Some centers offered youth, student and senior discounts, others were subsidized by governments, banks, grants or corporations to offer a level of service free to the public, others had business, corporate or private versus public, community or non-profit rates. So to a certain extent pricing is also driven by who uses the Telecenter and it's services. However, through out the survey responses the general comment was to make prices affordable and fair. That to keep a Telecenters' services affordable and fair means it will be accessible to the most patrons.

Various survey respondents commented on costs that drive prices. Those operating on their own, without an affiliation to a government or educational institution commented that keeping the facility open could be a challenge. They had to find the right balance of revenues to support their lease, utilities, phone, Internet, T1 or E line, instructors, staff, and other operating costs to stay afloat. But once they arrived at a stable revenue mix they could expand and augment services. Many have gone through growing pains in starting out in one direction, with one market focus and then have changed course as the market shifted or dried up.

For that reason, this chapter will look at a range of prices for the various services and products of a Telecenter and suggest a price that could be used in the South Central region of Oregon.

Pricing Models

ITEM	LOW RANGE	MEDIUM	HIGH END
Workstation Rentals: includes use of office services fax; modem, copying, phone.	$6.50/hr $35/ half week $65/week $250/month	$10.00/hr $45/ half week $75/week $325/month	$12.50/hr $65/ half week $100/week $450/month
Video Conferencing: includes use of room for audio only conferencing, video conference w/ bridge (line and bridge charges extra), videotape conference.	$25/hr Audio only $80/hr Video Conference w/ bridge $15/hr Video Tape Conference	$40/hr Audio only $200/hr Video Conference w/ bridge $25/hr Video Tape Conference	$55/hr Audio only $350/hr Video Conference w/ bridge $30/hr Video Tape Conference
Computer Training Courses: (Student Fees) Typical class is 3 to 4 hours, Typical Program is 10-12 sessions, and on-line training is usually on a per-hour basis.	$20/class $40/program $4.50/hour	$35/class $75/program $5.00/hour	$50/class $120/program $7.00/hour
Computer Resource Center: (Classroom Fees): The pricing logic usually includes price with an instructor and price for room only.	$125/half day without staff $250/half day with staff $250/day without staff $400/day with staff $75/hr with staff	$200/half day without staff $300/half day with staff $300/day without staff $500/day with staff $85/hr with staff	$250/half day without staff $350/half day with staff $400/day without staff $600/day with staff $100/hr with staff
Internet Access: Typically their is a two tier pricing system, one tier is for standard users and the other tier is for teachers and non-profits. Also their are hourly and monthly rates available.	$6.50/hr Standard $6.50/hr. Non-Profit $14.00/month Standard $10.00/month Non-Profit	$8.00/hr Standard $8.00/hr.Non-Profit $17.00/month Standard $15.00/month Non-Profit	$12.50/hr Standard $12.50/hr.Non-Profit $20.00/month Standard $17.00/month Non-Profit
Computer Terminal Access: Typically this is for the self-directed center and includes minimal tech support.	$5.00/hr $15.00/half-day	$8.00/hr $23.50/half-day	$12.50/hr $30.00/half-day
Meeting Facilities: Typically Telecenters have other revenue centers in the form of meeting facilities. These can be the computer lab and/or video conferencing spaces utilized without the technology. Additional set-up charges are usually associated with this service.	Meeting Rooms $10/hr $35/ half day $60/day TV/VCR Rental $5/meeting Overhead Projector Rental $5/meeting	Meeting Rooms $15/hr $50/ half day $90/day TV/VCR Rental $15/meeting Overhead Projector Rental $10/meeting	Meeting Rooms $25/hr $75/ half day $125/day TV/VCR Rental $12.5/meeting Overhead Projector Rental $30/meeting

It should be noted that all Telecenters offered some forms of discount or adjusted fees, charges and prices: to educational users, seniors, students, youth, non-profits, religious organizations and often frequent users. Telecenters prices and rates for private or corporate users were always higher by 5% to 10% than prices for community, individual users, or small business users. A few Telecenters offered prices or rates for users they considered as "charter" or "sponsoring" users. These users were by-in-large the founding or initial users of the Telecenter in it's start up year. Or these users make on-going contributions of $1000 to $5000 or more a year to the Telecenter for it's programs, services and operations.

Further, each Telecenter set it's own fees and charges for such items as the: copy machine, fax machine, scanner, large format printers or plotters, printing per page, phone, answering services and other office services. While Telecenters that rented workstation, or virtual offices for telecommuters and teleworkers included in their monthly the fee the use of all business equipment and services.

Some Telecenters had some special services that they charged for in addition to their base costs such as catering for meetings and events, graphics, individual tutoring, publishing, bookkeeping and tax assistance. Many Telecenters operated in an after hours format. Some have extended hours with staff present opening at 8 a.m. and closing anywhere from 7 p.m. to 10 p.m. Others run during a business day with staff from 8 a.m. to 5 p.m., these Telecenters provided after hours access in two ways: through security key card system or through charging an additional fee for staff to open and close the Telecenter. Telecenters with 24 hour key card access are, in general, the larger centers with workstations available to telecommuters and teleworkers who can work at any hour. This 24 hour access with a key card have an additional fee from $15.00 to $40.00 per month. Telecenters with 24 hour access, in some locales, have 24 hour security camera monitoring of their facility. Others do not have security monitoring. None of them reported any theft or vandalism from after hours users.

Nevertheless, from the above table of prices, there is a often a wide margin in prices that Telecenters charge for their services, facilities, and use. Thus, it is important to know what your local marketplace will support for prices. Finding comparable prices for Telecenter workstations may be difficult for South Central Oregon, but there are other elements of within pricing where comparable prices can be found. For example, meeting rooms, computer classes and training, Internet access, classroom rentals, or computer terminal access will all have some local comparable prices in Klamath Falls, Lakeview, Bend, Medford and their surrounding areas. Once the comparison is complete, then the decisions of what the market will bear, and what is an attractive or competitive price that will bring customers to the Telecenter is the next hurdle.

Southern Oregon Prices

In surveying various organizations, businesses and facilities in southern and south central Oregon the table below shows the price spread for various items.

Service	Low Price	Medium	High End
Video Conferencing	$55/hr	$65/hr	$80/hr
Meeting Rooms	$15/hour $35/half day $50/day	$20/hour $60/half day $100/day	$25/hour $100/half day $150/day
Computer Training Classes (Students Price)	$50/Class $125/Program	$70/Class $140/Program	$125/Class $159/Program
Computer Terminal Rental: design terminals include scanner and design software	$6.00/hr (basic) $12.00/hr (design)	$10.00/hr (basic) $15.00/hr (design)	$12.00/hr (basic) $20.00/hr (design)
Internet Access	$7.50/hr	$8.00/hr	$10.00/hr
Cyber Cafe	$1.50/quarter hr $6.00/hr	$2.00/quarter hr $7.50/hr	$2.50/quarter hr $8.00/hr

It would seem that to be competitive in the local marketplace, that the Telecenter and it's ancillary sites should consider charging prices in the low to medium range. However, once comparable prices are achieved and decisions on pricing are made, then a forecast of operating revenues can be considered. The first assumption in an operational revenue forecast for a facility of this kind is to look at the projected market capture for the various services and products proposed for the Telecenter and it's sites.

Market Capture Rates

Market capture rates are usually established by assessing the various "markets" that a business will draw customers from such as: educational users, or senior citizens, or small business and so on. For the Telecenter there will be certain markets or customers that will be more the mainstay users than others. For example, customers using the various video conferencing, distance learning, and video classrooms services will be a possible mainstay for the Telecenter. Business small and corporate may make up another steady component within the market, using various services in the Telecenter. The users of the meeting and conference rooms are another steady user, and lastly the computer terminal access and internet users. Computer training, computer classroom and this portion of the market is driven by each center's capacity to deliver instruction and the number of terminals available to students. For example, a Telecenter with 20 terminals for classes and broad course offerings will fair better in some places, than a center with 5 to 7 terminals and more limited course offerings. The opposite can be true in more rural or remote areas. It is yet to be seen which market sectors will be the mainstays for the Telecenter, our survey suggests that a mixture of mainstay and niche or specialty markets keep Telecenters in business and revenue coming in.

Thus defining the market for this South Central Oregon Telecenter and it's connected sites cannot solely be based upon the demographics of users, or on mainstay markets until there is some actual experience on which to base projections. Consequently, more general market capture rates must be assumed for a preliminary and conservative baseline financial forecast. Thus in Year 1, it can be assumed that the Telecenter and it's connected sites will have a market capture rate of 1% to 3% to 5%. Five percent, would be the best case for a newly initiated venture of this kind. However, Year 2 could be projected at a market capture rate of 5% to 7% to 10%, with Years 3 and 4 showing a more aggressive growth rate between 10% to 12% to 15%. It should be noted that, in general, after Year 4 market capture rates level off and plateau, unless a new product, service, or expansion of a business reinfuses the business with new customers or increased use of services and products by current customers. Thus, establishing a mixture of broad based and general use of the Telecenter by people from all walks of life, and in all sectors public and private can provide a base of revenues. But finding, developing, and expanding niche and specialty markets and services will attract a clientele that can provide further revenues. The identification of these market components will be further identified in the business plan for the Telecenter and it's sites.

Entry Pricing

From the results of our surveys of local service providers and of Telecenters across the country, it seems prudent that the South Central Oregon Telecenter and it's connected sites will experience a broad spectrum of users of all ages, walks of life and from public and private business, agencies and organizations. Further, in order to provide on-going revenue, interest and use of the Telecenter and it's connected sites that both mainstay and niche markets should be sought and developed. This is much like the Telecenter in Nevada, Missouri finding their niche in computer training and classes directed specifically to farmers and their needs. In addition, when contemplating and setting prices for services and products of the Telecenter and it's connected sites a low to medium rate scale should be used, with price breaks for non-profits, community, religious, educational, and other charter or sponsor users. Lastly, in financial and revenue forecasting, projections and business planning because of the broad based market for Telecenters and their services, and the infancy of these businesses in this region, a conservative market capture rate should be assumed until actual experience can be built into forecast models.

Revenue Forecast

Revenue forecasts are built upon sets of assumptions, that are based in market experience and reasonable forecasts for an industry or product lines consumption by customers. These assumptions are then factored with the market capture rate and the prices that the product will reasonably yield in the marketplace. The following table will provide a conservative revenue forecast for the three product lines offered at the temporary Telecenter site: Video Conferencing, Computer Training and Resource Lab, and Self-Directed Use. Each of these product lines has various elements that will be detailed within the table. Further, the underlying assumptions for market capture, pricing, usage and so on will also be detailed in this section. It should be noted, that their is no actual market experience to date with the Telecenter, thus forecasting assumptions and estimations are conservative at this time, until actual operational experience can prove the numbers. Additionally, all revenues are based in current year dollars.

Below is the overall revenue forecast table by product line for years 1 through 5.

Telecenter 5 Year Revenue Forecast:

Product Lines	Year 1	Year 2	Year 3	Year 4	Year 5
Video Conferencing Video Conferencing	$5,500	$6,160	$8,525	$10,120	$12,018
Audio & video taping & transcription	$550	$616	$853	$1,012	$1,202
Total Video Conferencing	$6,050	$6,776	$9,378	$11,132	$13,219
Training & Resource Lab Classes:	$15,600	$17,700	$20,800	$26,000	$31,200
Programs	$2,000	$2,250	$2,500	$3,000	$3,500
Classroom Rental	$4,680	$5,616	$7,020	$7,956	$9,360
Set up fee	$250	$325	$375	$425	$500
Sub Total Training & Resource Lab	$22,280	$25,566	$30,320	$36,956	$44,060
Meeting Room Rental:	$4,927	$7,035	$10,545	$11,930	$14,090
Total Training & Resource Lab	$27,207	$32,601	$40,865	$48,886	$58,150
Self Directed Use Basic Workstation	$31,356	$34,492	$39,195	$47,034	$54,873
Designer Workstation	$12,542	$16,723	$18,396	$20,904	$25,085
Internet & Short Term rentals	$41,808	$45,989	$50,170	$58,531	$62,712
Total Self Directed Use	$85,706	$97,204	$107,760	$126,469	$142,670
Total Revenues	$118,963	$136,531	$158,003	$186,487	$214,039

Assumptions Used for Forecasting

Video Conferencing

The market capture rate, as discussed earlier in this chapter, reflects a conservative initial market experience while acknowledging that the video conferencing services offered at the Telecenter will be the only video conferencing site available to the public and business to rent in the Klamath Basin. (Video conferencing capacities may exist at Klamath Community College and the hospital, but these are generally not available to the public and business for use.)

Video Conferencing Market Capture Rate by Years:

Year One	Year Two	Year Three	Year Four	Year Five
10%	12%	15%	17%	20%

It is anticipated that the market capture rates for video conferencing will always be greater than the other product lines due to a lack of competing services in the area.

With any product there is a maximum or optimum use or consumption of that product a market will bear. At this time, it can be expected that 2 video conferences a week for 52 weeks in year will yield a optimum market level of 104 video conferences a year. Based upon survey results with video conferencing facilities such as: Santa Clarita, Jefferson County, Hartwick College, and Ackerville and their start up experience this annual figure was derived. All sites reported that in their first year they experienced on an average 1 video conference a month, but as their advertising and word of mouth referrals grew, so did their customers and return customers. However, they reported that 2 video conferences a week is a good market expectation, for customers "renting" the services. Yet, upon further investigation, it appears that the Telecenter in Klamath County will have an initial 36 video conferences per year that are 2.5 hours long, and 10 video conferences that average an hour in length.

Prices for Video Conferencing:

Using the results of the local price breakdown table, earlier in this chapter, we have assumed a price of $55.00 per hour for full video conferencing. The average duration of a video conference to be 2.5 hours. Thus each video session will average $137.50. These costs do not cover or include such ancillary services as audio recording, video taping, or transcription services. Since these are smaller specialty items, we have used an estimated revenue generated from these cumulative items from our survey responders, as 10% of annual video conferencing revenues.

Training Center and Resource Lab

Computer Training Classes are detailed out in three categories: Single sessions, Semester, and Rentals by Outside Vendors. The following are the assumptions used to forecast revenues included in the Revenue Forecast Table.

Training Classroom operations:

It is assumed that 10 terminals will be available at the Telecenter dedicated to computer training classes. Further it is assumed that out of an 8 am to 8 pm operational day 12 hours will be available to computer training classes. Out of those 12 hours: 6 are allocated to single session classes, 4 to rental by outside vendors, and 2 to semester class offerings. The largest allocation of 6 hours to single session style courses is due to a niche in the market the Telecenter can fill through offering classes on specific topics, software or applications in a single session or 2 hours on 2 days in a week. Some "time" is left in this schedule, or single session courses if not filled, can be filled by businesses wishing to train employees on specific applications and wishing to use Telecenter resources to do so.

Further it is assumed that all single session and semester classes will be offered by the Telecenter using instructors or staff of the Telecenter. The other courses will be offered by outside vendors whether they are computer trainers, software manufacturers, consultants etc.

Optimum Market Levels:

Class size and student capacity had to be determined before applying market capture rates. The number of students determines the revenue generated in any given year. Thus total number of classes that can be offered must be projected, along with the total number of students, then market capture rates can be applied based on the maximum student capacities in a year.

Single Sessions: With 6 hours available daily to these courses and a Monday/Wednesday and Tuesday/Thursday sequencing to begin with a baseline of 4 classes a week of single sessions can be offered. Thus in a year 208 classes of this kind can be offered, with a maximum of 10 students per class, or 2080 students a year.

Semester Classes: With 2 hours available daily to these courses and a Monday/Wednesday and Tuesday/Thursday offering of classes a baseline of 2 classes a week can be running. Thus in a year, 8 classes can be offered, with a short summer semester. With 10 students per class a total of 80 students a year can attend these courses.

Outside Vendor Rental of Classroom Space: With 4 hours available daily to outside vendors, there is no determination of student capacity, since they will be offered an hourly rate for rental and a set-up to re-set computers before and after their session. The annual capacity for these classes is 104. A set up fee of $25.00 per session could be charged to re-set computers and the classroom.

It should be noted, that revenues generated in any given year will be by-in-large determined by the number of students. If course offerings are changed, or prices are changed, or if additional computers are added to create larger classes revenue projections should be changed also.

Market Capture Rate by Years: Market capture rates are shown here by product line:

Single session courses:

	Year One	Year Two	Year Three	Year Four	Year Five
Market Capture Rate	15%	17%	20%	25%	30%
Annual # of students	312	354	416	520	624

Semester courses:

	Year One	Year Two	Year Three	Year Four	Year Five
Market Capture Rate	20%	22%	25%	30%	35%
Annual # of students	16	18	20	24	28

With both the single session and semester courses market capture rates are equal to expected student fill rates in classes. Thus, in Year One single session classes should have an annual student count of 312 out of a possible 2080 students annually. These market capture rates are conservative and reflect possible competition from private trainers, computer training business, OIT, Klamath Community College and other institutions.

Outside Vendor Rentals:

The market capture rate for rental of the Training classroom has a set of assumptions driving it's determination. With 4 hours a day available to rentals, based upon a 2 hour average time slot rental, and $45.00 an hour price (see pricing table) each session would be $90.00, with two possible each day totaling $180.00 a day. This figure as a weekly, 5 day total is $900.00 a week, with 52 weeks in a year, an annual total of $46,800. Applying a market capture rate that assumes a slow growth use in the initial years, based upon the Telecenter's ability to offer up to date software, training and equipment, and with little competition in this sector of the market locally, the market capture assumptions are:

Year One	Year Two	Year Three	Year Four	Year Five
10%	12%	15%	17%	20%

Pricing:

Per the table on local price breakdown, the Revenue Forecast assumes that single session classes are $50.00 per session per student, semester courses are $125.00 per semester per student. Per the pricing table based on our survey results, outside vendor rental rates were assumed at $45.00 and hour, with an average rental session being 2 hours or $90.00. This lower amounts were used since this is an initial phase of the Telecenter in temporary housing with limited product lines, and no actual market experience in the this Telecenter could be used to establish a baseline historical rate amount.

Lastly, a price was set for set-up fees for outside vendors for training classroom rentals of $25.00 per session. The market capture rates were applied to this revenue source to derive the projections in the table.

Meeting Rooms:

Meeting Rooms can be another source of revenue to the Telecenter. While the local price breakdown table shows a wide spread of prices, it can be assumed that to be competitive in the area for meeting space rental fees on the lower scale should be considered. A meeting room of a capacity of 20 is used here to build the revenue assumptions. If the Telecenter is open for business 6 days a week, there is a possibility of 67 hours in any week that a meeting room could be rented. This is based on 5 working days of 12 hours yielding 60 hours of operations, and Saturday a 7 hour operating day, totaling 67 hours. Taking these 67 hours and applying them to an annual figure gives 3,484 hours of rental possibility. Because this Telecenter is a community and public serving entity, we'll assume that 40% of that rental time or 1,394 hours will be donated to non-profit, community, religious or other functions. Leaving 2090 hours available for rental. Further, from our survey results we found that half day rental was the most popular, with full day and hourly rentals following. Hourly rentals average 2 hours per rental. Thus, rentals can be broken out as 50% half day, 25% full day, and 25% hourly.

Within this calculation we must consider the market capture rate in order to derive the use and revenue figures. A meeting room for 20 people in the Klamath area can easily be found especially if there are funds for rental. Thus a more conservative market capture must be considered.

Market Capture Rates:

Year One	Year Two	Year Three	Year Four	Year Five
7%	10%	15%	17%	20%

This allows the following usage for the meeting rooms to be established based upon 2090 hours available in the year to rental. ( See table below for annual total breakdowns)

	Year One: 7% : 146 hrs	Year Two: 10% : 209 hrs	Year Three: 15% : 313 hrs	Year Four: 17% : 355 hrs	Year Five 20% : 418 hrs
Hourly: 25% @ $15/hr	36.5 hrs $547.50	53 hrs $795	79 hrs: $1,185	89 hrs $1,335	105 hrs $1,575
Half Day: 50% @ $35/session	73 hrs $2,555	104 hrs $3,640	156 hrs: $5,460	$177 hrs: $6,195	$209 hrs: $7,315
Full Day: 25% @ $50/day	36.5 hrs $1,825	52 hrs: $2,600	78 hrs: $3,900	88 hrs $4,400	104 hrs $5,200
Annual Totals	$4,927.50	$7,035	$10,545	$11,930	$14,090

Self-Directed Resource Center

The Telecenter's steady customer use should come from the various Self Directed uses available at the center. Based upon cultivating various markets such as: individuals who are unemployed or underemployed to use the center for job searches, resume building, computer training and so on, or Internet users who do not own a home computer, or students completing homework or research assignments, or small business people and entrepreneurs developing business plans, doing market research, or setting up of web pages and web sites, the computer workstations and resources of the Self Directed center should be in high use.

The elements that will create revenue are: rental of computer workstations, Internet access through computer rental (i.e. cybercafe) faxing, scanning, printing, copying, and web site development assistance. Of these elements rental of computer workstations has two categories: 1. A basic workstation rental with printing capacity, 2. A designer workstation rental with graphics, scanner and printer capacity.

Pricing:

The Telecenter should have 4 basic workstations available for rental. These stations should include this kind of software: Word 98, Office, Excel, WordPerfect, Lotus, Quicken, and Internet Access for the user. The cost for renting a basic workstation per hour should be $7.50 an hour. These workstations are anticipated to be rented in longer than one hour time frames, and are available for word processing, spreadsheet and other work functions.

The Telecenter should have 2 designer workstations available for rental. These stations should include the software above plus Quark, Publisher, Adobe Design software, with clip art and other graphics available upon request. The stations will serve individuals who are working with desktop publishing, brochure design, forms, community newsletters, or are graphic designers and artists. The cost for renting a designer workstation per hour should be $12.00 an hour. These workstations are anticipated to be rented in longer than one hour time frames, and are appropriate for design, publishing, art work functions and website design functions and capacity.

The Telecenter should have 4 computers available for public short term access and are not necessarily geared to a long term work project. These computers should be equipped with Word 98, Works, Word Perfect, printer capacity, and Internet access. These computers should be the most highly used in the Telecenter in the style of the cybercafe. The rental rate should be broken into 15 minute segments with the first 15 minutes being $1.50, a half hour $3.50, 45 minutes $5.00, and an hour $6.00. These computers should be less to rent than the dedicated workstations because of their more limited software capacities.

Optimum Market Levels and Market Capture:

Now that rates or prices are determined, usage in terms of hours must be established for each computer option. Total hours for operation of the Telecenter based upon operating hours of 8 am to 8 pm Monday through Friday and 10 am to 5 pm on Saturdays is 67 hours a week. In an operating year there will then be 3,484 hours of operation of the Telecenter. If hours are lengthened or shortened then the revenue forecasts must be adjusted to show these shifts.

Thus, taking the total hours available in a year and multiplying them by the rental prices and number of available workstations or computers the following annualized revenues were established for each computer option at 100% use in that year:

Basic Workstations: 6 stations at 100% in a year = $156, 780.
Designer Workstations: 2 stations at 100% in a year = $83, 616.
Internet & Short Term Rentals: 4 stations at 100% in a year = $83,616.

From the above annualized revenues at maximum capacity, we then apply the market capture rates for each product line to derive the expected revenues for the operating years.

Market Capture Rates:

Basic Workstations:

Year One	Year Two	Year Three	Year Four	Year Five
20%	22%	25%	30%	35%

Designer Workstations:

Year One	Year Two	Year Three	Year Four	Year Five
15%	20%	22%	25%	30%

Internet Access & Short Term Rentals:

Year One	Year Two	Year Three	Year Four	Year Five
50%	55%	60%	70%	75%

These above market capture rates are based upon survey results both locally and across the country. Respondents were asked to characterize their usage, by percent in these areas in their initial years or operations. Most reported the highest use in Internet Access and Short Term Rentals, but found that basic and designer workstations once the market was developed and return users were established was a steady use and revenue source.

For the purpose of this plan and the initial years of operations of the Telecenter, the concept of virtual offices has not been addressed. Virtual offices were individuals or companies with head quarters in another area rent on a twice weekly, weekly, or monthly basis is not a profitable endeavor for the Telecenter in it's initial years in a temporary site. Users of virtual offices will not only want workstations, but they will want phones, perhaps phone answering services, file cabinets, and offices either partitioned or walled off. This will allow them to telework, telecommute but still have the necessary "office" milieu and equipment to perform their work. Thus virtual offices should be explored carefully for this Telecenter since they are costly to set up, yet would make a good expansion of services should a telework, telecommute clientele be established.

Summary

Given the assumptions as outlined, a total of ten computers available in a training classroom setting and meeting room, a total of 12 computers available of rental at a basic, designer, and Internet access & Short term rental status, and a multi-point interactive video conferencing, and based on market capture percentages for a 5 year period, the revenue outlook for the Telecenter looks promising.

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